Customer Service Representative/RTA Data Entry-1
Roles & Responsibilities
·Meet & greet customers visiting the Reception / Registration Counter at Head Office / Branch ·Enquire & Explain the activities as per the type of license selected by the student / customer ·Explain about the ongoing discounts & promotions ·Answer the calls/mails in a timely, appropriate & professional manner ·Provide information for all the needs of the customer pertaining to the Driving Licensing services the company is offering ·Inform the student / customer on the duration of training/classes as per the vehicle category ·Inform the student / customer about the available schedule types, charges & payment terms ·Assist the customer/student to fill up the Application Form & register as per the type of license ·Complete & verify the documentation for Bin Yaber Registration as per RTA requirements ·Council the student / customer to rectify the issues in documentation ·Register the student / customer for beginner course / Intermediate / Expert & E-Traffic ·Maintain record of student file & issue learning permit ·Inform the Fleet & Transport team for transport for pickups & drops ·Check for mandatory requirements of E-learning / Theory class ·Verify Transfer checklist & reopening of file form for Transfer & Reopening customers/students ·Ensure that the amendment details are entered in the student / customer file ·Issue the License in a professional manner ·Log student/customer complaints & feedback received through Complaint box, Direct Complaint, Call Center, Email or Social Media ·Evaluate & classify the complaint & communicate to the concerned team ·Communicate with immediate superior on the nature of the complaint for taking suitable corrective action ·Communicate to student / customer on the action taken & record the closings ·Submit daily reports to immediate superior on the allotted tasks ·Maintain QHSE procedures as per the company policy ·Attending to Front Desk, Registration, booking & scheduling activities as and when required Any other task as and when assigned by the immediate superior
Essential Skills
Team Work Skills Planning & Organizing Skills Communication Skills Customer Service Skills Problem Solving Skills Listening Skills
Mission
To provide exceptional customer service
Qualification
Bachelor Degree