Customer Service Representative-B

Bin Yaber Driving Institute L.L.C · 14 Aug, 2026
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Department
OPERATIONS - CUSTOMER SERVICE- BYDI
Salary Range
AED 6,000 - AED 7,000 / month
Job Type
Permanent
Experience
2-3 years
Gender
No Preference
Nationality
UAE National

Job Description

We are seeking a Customer Service Personnel to play a crucial role in maintaining positive customer relationships. Responsibilities include responding to customer inquiries via phone, email, and chat, processing orders, and managing accurate customer records. Successful candidates will possess strong communication skills, patience, and a commitment to ensuring customer satisfaction. Prior experience in customer service and familiarity with CRM systems are advantageous. This role is suited for individuals who thrive in a dynamic environment and are dedicated to delivering exceptional service, contributing to the overall success of our customer-centric approach.

Roles & Responsibilities

·Meet & greet customers visiting the Reception / Registration Counter at Head Office / Branch ·Enquire & Explain the activities as per the type of license selected by the student / customer ·Explain about the ongoing discounts & promotions ·Answer the calls/mails in a timely, appropriate & professional manner ·Provide information for all the needs of the customer pertaining to the Driving Licensing services the company is offering ·Inform the student / customer on the duration of training/classes as per the vehicle category ·Inform the student / customer about the available schedule types, charges & payment terms ·Assist the customer/student to fill up the Application Form & register as per the type of license ·Complete & verify the documentation for Bin Yaber Registration as per RTA requirements ·Council the student / customer to rectify the issues in documentation ·Register the student / customer for beginner course / Intermediate / Expert & E-Traffic ·Maintain record of student file & issue learning permit ·Inform the Fleet & Transport team for transport for pickups & drops ·Check for mandatory requirements of E-learning / Theory class ·Verify Transfer checklist & reopening of file form for Transfer & Reopening customers/students ·Ensure that the amendment details are entered in the student / customer file ·Issue the License in a professional manner ·Log student/customer complaints & feedback received through Complaint box, Direct Complaint, Call Center, Email or Social Media ·Evaluate & classify the complaint & communicate to the concerned team ·Communicate with immediate superior on the nature of the complaint for taking suitable corrective action ·Communicate to student / customer on the action taken & record the closings ·Submit daily reports to immediate superior on the allotted tasks ·Maintain QHSE procedures as per the company policy ·Attending to Front Desk, Registration, booking & scheduling activities as and when required Any other task as and when assigned by the immediate superior

Essential Skills

Team Work Skills Planning & Organizing Skills Communication Skills Customer Service Skills Problem Solving Skills Listening Skills

Mission

To accommodate more students & easy facilitation of services to accommodate the increasing number of customers

Qualification

Bachelor Degree