Supervisor-Branches/Registration centers
Roles & Responsibilities
• Supervise day-to-day activities of branch and registration counters to ensure smooth and efficient operations. • Ensure full compliance with RTA standards, company policies, and management directives. • Coordinate with Compliance Officer for audits, inspections, and timely corrective actions. • Monitor and ensure proper documentation, file handling, and system updates (FMS). • Oversee issuance of licenses, permits, and registration processes in line with regulatory requirements. • Manage, guide, and monitor branch staff performance and productivity. • Conduct regular briefings, on-the-job training, and performance reviews. • Ensure staff adherence to customer service standards and operational procedures. • Handle staff scheduling, attendance, and deployment across branches as per business needs. • Ensure achievement of monthly sales targets and KPIs for the branch. • Monitor individual and team performance; take corrective actions where required. • Drive upselling of services, promotions, and packages. • Ensure no more than three months of underperformance annually for the branch. • Ensure a high standard of customer service at all touchpoints. • Maintain and achieve a 4.8-star Google Review rating for the branch. • Handle escalated customer complaints and ensure timely resolution. • Monitor customer feedback and implement improvement measures. • Review and submit Branch Weekly Consolidated Reports and daily operational reports. • Ensure accuracy and completeness of customer records, lead management, and file tracking. • Monitor lead attachments, unpaid files, and non-contacted files with proper follow-up. • Liaise with Fleet, Transport, Training, and other departments for smooth operations. • Ensure timely scheduling of classes, transport, and customer requirements. • Attend monthly meetings, training sessions, and management reviews. • Ensure adherence to QHSE policies and procedures across the branch. • Promote a safe and compliant working environment. • Support audits and implement corrective/preventive actions. • Support management in process improvements and operational efficiency initiatives. • Handle branch escalations and critical situations. • Perform any additional duties assigned by management. • Any other task as and when assigned by the immediate superior
Essential Skills
Leadership & Team Management Customer Focus Sales & Target Orientation Problem Solving & Decision Making Communication Skills Compliance & Attention to Detail
Qualification
Bachelor Degree