Customer Service Representative/RTA Data Entry-R
Roles & Responsibilities
Meet & greet customers visiting the Reception / Registration Counter at Head Office / Branch Enquire & Explain the activities as per the type of license selected by the student / customer Explain about the ongoing discounts & promotions Answer the calls/mails in a timely, appropriate & professional manner Provide information for all the needs of the customer pertaining to the Driving Licensing services the company is offering Inform the student / customer on the duration of training/classes as per the vehicle category Inform the student / customer about the available schedule types, charges & payment terms Assist the customer/student to fill up the Application Form & register as per the type of license Complete & verify the documentation for Bin Yaber Registration as per RTA requirements Council the student / customer to rectify the issues in documentation Register the student / customer for beginner course / Intermediate / Expert & E-Traffic Maintain record of student file & issue learning permit Inform the Fleet & Transport team for transport for pickups & drops Check for mandatory requirements of E-learning / Theory class Verify Transfer checklist & reopening of file form for Transfer & Reopening customers/students Ensure that the amendment details are entered in the student / customer file Issue the License in a professional manner Log student/customer complaints & feedback received through Complaint box, Direct Complaint, Call Center, Email or Social Media Evaluate & classify the complaint & communicate to the concerned team Communicate with immediate superior on the nature of the complaint for taking suitable corrective action Communicate to student / customer on the action taken & record the closings Submit daily reports to immediate superior on the allotted tasks Maintain QHSE procedures as per the company policy Attending to Front Desk, Registration, booking & scheduling activities as and when required Any other task as and when assigned by the immediate superior
Essential Skills
Team Work Skills Planning & Organizing Skills Communication Skills Customer Service Skills Problem Solving Skills Listening Skills
Mission
To provide exceptional customer service
Qualification
Bachelor Degree