Sales Coordinator
Roles & Responsibilities
·Greet & meet the incoming customers ·Coordinate & assist in all Sales & Customer service functions ·Respond to incoming call / messages / emails promptly ·Assist the customers for the required transactions ·Coordinate & collect all the required documents from the customers ·Coordinate, receive & send the invoice to customers as & when required ·Guide the customers to the proper counters as per the required transactions ·Remind customers on their appointments through message notifications ·Actively promote Onsite Inspection services to walk-in, corporate, and referred customers ·Generate new sales leads for onsite inspection, machinery, and equipment inspections ·Coordinate and support all sales activities related to onsite inspection services ·Receive, qualify, and follow up on new enquiries and leads for onsite inspections ·Respond promptly to customer calls, messages, and emails related to inspection services ·Explain inspection scope, process, timelines, and basic pricing to customers as per approved guidelines ·Coordinate and collect all required documents and inspection details from customers ·Prepare, coordinate, and share inspection quotations and invoices as and when required ·Schedule and coordinate onsite inspection appointments with customers and inspection teams ·Send appointment confirmations and reminders to customers through approved communication channels ·Update and track inspection status, customer follow-ups, and sales progress ·Maintain accurate records of enquiries, quotations, inspections, and customer communications ·Coordinate with Operations, Inspectors, and internal teams to ensure timely service delivery ·Follow up on pending approvals, payments, and report deliveries ·Update & maintain the customers’ transaction status ·Maintain records of the correspondence & communications with the customers ·Maintain & update the transport schedule of the customers / students to the transport department ·Comply with QHSE policies and ensure safe and environmentally responsible work practices Responsible for working safely & protecting the environment Any other tasks as and when assigned by the immediate superior
Essential Skills
Customer Service Skills Communication Skills Reliability Skills Planning & Organizing Skills Team Work Skills Problem Solving Skills Time Management Skills Assertiveness Skills Creativity & Innovation Skills Business Etiquette Skills Telephone Etiquette
Mission
To ensure a collaborative work environment
Qualification
Bachelor Degree