Customer Care Executive

Tajdeed Vehicle Testing Center L.L.C · 10 Oct, 2026
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Department
SALES- TVTC
Salary Range
AED 6,000 - AED 8,000 / month
Job Type
Permanent
Experience
2-3 years
Gender
Female
Nationality
1. Emirati 2. Indian/ Pakistani

Job Description

• Handle all incoming telephone calls professionally • Provide accurate information about Tajdeed Vehicle Testing services. • Handle complaints and customer concerns professionally. • Provide FAHES service information. • Provide locations, working hours and contact details. • Provide information about Workshop services. • Follow up on pending customer requests. • Coordinate with Sales, Testing, Workshop, FAHES, Insurance and other departments. • Respond to official WhatsApp enquiries. • Respond to official email enquiries. • Transfer enquiries to the appropriate department when required. • Maintain daily record of calls, WhatsApp and email enquiries. • Support customer retention and service quality.

Roles & Responsibilities

• Handle all incoming telephone calls professionally • Provide accurate information about Tajdeed Vehicle Testing services. • Handle complaints and customer concerns professionally. • Provide FAHES service information. • Provide locations, working hours and contact details. • Provide information about Workshop services. • Follow up on pending customer requests. • Coordinate with Sales, Testing, Workshop, FAHES, Insurance and other departments. • Respond to official WhatsApp enquiries. • Respond to official email enquiries. • Transfer enquiries to the appropriate department when required. • Maintain daily record of calls, WhatsApp and email enquiries. • Support customer retention and service quality.

Essential Skills

Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to handle customer inquiries, complaints, and feedback professionally. Good problem-solving and conflict-resolution skills. Active listening and ability to understand customer needs. Good telephone etiquette Teamwork and coordination with other departments.

Mission

To enhance customer satisfaction, maintain effective communication with customers, coordinate with relevant departments to resolve issues, and contribute to continuous improvement of the customer experience.

Qualification

Bachelor Degree